ID de réservation
18596710
Quand ?
20th November 2025
Horaire ?
11:00am - 12:00pm
Notes
A travel guide | LearnEnglish
Live Music | LearnEnglish
B1 /B2 - A phone call from a customer | LearnEnglish
BUSINESS SITUATIONS:
Giving travel information to tourists
Talking about entertainment options (live music, concerts)
Handling customer service phone calls
SUBJECT OR TOPIC: Travel guides, cultural activities, customer communication
LANGUAGE FUNCTIONS:
Giving directions and recommendations
Describing events and experiences
Handling customer inquiries politely and professionally
UNITS: Functional English for tourism, entertainment, and customer service
VOCABULARY:
Travel: guide, sightseeing, landmarks, itinerary, accommodation
Music: concert, venue, ticket, performance, audience
Customer service: complaint, inquiry, reservation, confirmation, polite phrases
PHRASES / EXPRESSIONS:
“You should definitely visit…”
“The concert takes place at…”
“How can I help you today?”
“I’m sorry for the inconvenience.”
GRAMMAR:
Future forms (going to / will / present continuous for arrangements)
Polite question forms (Could you…, Would you…)
Reported speech for phone calls (He said…, She asked…)
PRONUNCIATION:
Stress in multi-syllable words (itinerary, accommodation, performance)
Intonation in polite requests and customer service calls
Linking sounds in connected speech during phone conversations
OTHER: Role-play activities:
Student A is a travel guide, Student B is a tourist
Student A is a concert organizer, Student B is a visitor
Student A is a customer, Student B is a service representative on the phone
PROGRESS: Students can confidently give travel advice, describe cultural events, and handle customer calls using polite language.
FEEDBACK: Focus on clarity of pronunciation, accuracy in grammar (future forms, polite questions), and natural use of customer service expressions.
HOMEWORK
Review this link for homework.