ID de réservation
17723072
Quand ?
8th August 2025
Horaire ?
11:00am - 12:00pm
Notes
Business Situations: Telephone interruptions
Subject or Topic: Handling interruptions politely and effectively during business calls
Language Functions: Using polite modal expressions to manage phone call interruptions, requesting to call back later, giving brief answers, handling unexpected calls in meetings
Units: Telephone interruptions
Vocabulary: interlocutor; attending a meeting; I’m in the middle of a meeting could you call back later please?; I’ll only be a second; I’m afraid I can’t talk right now; Go ahead; have you got a minute; gratifying; rewarding; attentive; mindful; helping; elderly people; giving up your place; directions; moving; put someone up
Phrases / Expressions: I’m afraid I can’t talk right now; Can it wait?; Have you got a minute?; I’ll only be a second; Go ahead; Can I call you back later?
Grammar: Polite modal expressions and present continuous for ongoing actions (“I’m in the middle of a meeting”), modal questions for requests and permissions, concise answers to phone interruptionsPronunciation: polite; busy; latest
Other: The student practiced polite and clear ways to handle phone interruptions in business contexts and showed progress in choosing appropriate expressions depending on the situation.
Progress: Good understanding of polite requests and interruptions. The student was able to use relevant vocabulary and expressions with increased confidence.
Feedback: Continue to focus on varying polite expressions and practicing brief, clear communication on the phone.
Homework: Complete Part C from the lesson worksheet.