ID de réservation
18418891
Quand ?
14th November 2025
Horaire ?
10:00am - 10:30am
Notes
SUBJECT OR TOPIC:
Customer service phone call - British Council Audio
LANGUAGE FUNCTIONS:
Requesting a favour; negotiating payment terms; giving explanations politely
UNITS:
B1 Listening – Business English
VOCABULARY:
invoice, extension, payment terms, regulation, exception, cash flow, delivery confirmation
PHRASES / EXPRESSIONS:
“I need a favour.”
“Can we extend it to 60 days?”
“I’m not sure if I can do that.”
“I promise this won’t become the norm.”
“I appreciate your help.”
GRAMMAR:
Modal verbs for polite requests (can, could, need to); polite refusals and conditional language
PRONUNCIATION:
Polite intonation; stress on key business terms (invoice, extension)
OTHER:
Listening comprehension and short role-play practising negotiation on the phone