ID de réservation
18486119
Quand ?
6th November 2025
Horaire ?
13:30pm - 14:00pm
Notes
Skills Listening B1 listening A phone call from a customer
Skills Listening B2 listening Getting advice
B1 listening focuses on understanding a phone call from a customer in a business context.
The topic centers on customer service situations such as inquiries or complaints. Learners practice asking for clarification, confirming details, and giving simple explanations.
The unit includes telephone etiquette and handling customer interactions. Vocabulary includes terms like order, delivery, complaint, and refund.
Common expressions are phrases like "Can you repeat that please" and "Let me check that for you".
Grammar points include present tenses, modal verbs, and question forms. Pronunciation work emphasizes clear articulation of numbers and polite intonation.
Additional skills involve listening for specific information and identifying tone. B2 listening involves understanding conversations where advice is given or received. The topic includes workplace challenges and professional decision-making. Learners practice giving advice, expressing opinions, and discussing pros and cons. The unit covers consulting, mentoring, and planning scenarios. Vocabulary includes strategy, recommendation, feedback, and solution. Useful expressions include "What would you suggest" and "You might want to consider".
Grammar includes conditionals, passive voice, and reported speech. Pronunciation focuses on stress in compound nouns and linking sounds. Additional skills include listening for implied meaning and persuasive language.
Progress is tracked through comprehension accuracy and fluency.
Feedback highlights listening strategies and appropriate language use.
Homework for Rosy includes listening tasks and identifying key phrases or tone.
Task 1: B1 Listening – A Phone Call from a Customer
https://learnenglish.britishcouncil.org/skills/listening/b1-listening/a-phone-call-from-a-customer
Task 4: Full Listening Tests with Answers