ID de réservation
18491886
Quand ?
14th November 2025
Horaire ?
11:00am - 12:00pm
Notes
Business Situations
Engaging in small talk at work (everyday topics like animals or hobbies)
Handling customer phone calls politely and clearly
Listening to motivational talks and extracting key ideas for professional development
Subject or Topic
Describing animals and everyday scenes
Practicing listening comprehension in customer service contexts
Understanding motivational talks and applying ideas to work life
Language Functions
Describing scenes and giving details
Asking and answering questions about animals or hobbies
Handling customer requests politely over the phone
Summarizing and paraphrasing motivational talks
Units
Animals Scene 1 – describing what you see and talking about animals
Listening practice (B1) – a phone call from a customer
Listening practice (B2) – a talk about motivation
Strategies for listening: note-taking, identifying key words, summarizing
Vocabulary
Animals: lion, elephant, zebra, giraffe, monkey, habitat, zoo, wildlife
Customer service: order, complaint, request, delivery, support, solution
Motivation: goal, achievement, reward, challenge, success, inspiration
Phrases and Expressions
In the scene, I can see…
The animal lives in…
How can I help you today?
Could you repeat that, please?
I feel motivated when…
The speaker said that…
Grammar
Present simple for describing animals and facts (Lions live in Africa)
Past simple for customer service (The order was delivered yesterday)
Reported speech for summarizing motivational talks (He said that motivation comes from…)
Modal verbs for polite requests (Could you…, Would you mind…)
Pronunciation
Stress in animal names and customer service vocabulary
Intonation in polite phone conversations
Linking sounds in connected speech (going to → gonna)
Other
Role-play: describing animals in a picture or scene
Role-play: handling a customer phone call
Listening activity: motivational talk – identify three key points
Progress
Julien can describe simple scenes and animals
Needs practice with listening comprehension at different levels (B1 and B2)
Improving confidence in customer service dialogues and motivational contexts
Feedback
Good effort in describing animals and everyday topics
Needs to expand vocabulary for customer service and motivation
Should practice summarizing spoken texts more clearly
Homework